Soft Skills Training for Customer Service
Original price was: $100.00.$47.00Current price is: $47.00.⭐⭐⭐⭐⭐ “I’ve taken many courses, but this one stands out for its depth, practicality, and immediate applicability.” Myles Keogh
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⭐⭐⭐⭐⭐ “I’ve taken many courses, but this one stands out for its depth, practicality, and immediate applicability.” Myles Keogh

A 7-unit, self-paced course of about 10 hours that takes learners from writing single prompts to designing reliable, multi-step and multimodal AI workflows.

This Change Management for AI Adoption course gives leaders a practical, structured way to introduce AI into teams and workflows.

This course gives employees a practical, non-technical understanding of what AI is, how generative AI tools work, and how to use them safely, responsibly, and productively on the job.

This online tutorial introduces the most common biases that affect workplace decisions, explains why they happen, and shows how they play out in real situations such as planning, safety assessments, problem-solving, and team discussions.

This online course (Architecting Better Choices & Team Dynamics) introduces the practical science behind these effects and gives you a simple structure for applying it: the EAST framework (Easy, Attractive, Social, Timely).

This AI Productivity with ChatGPT practical course shows you how to use ChatGPT to save time and improve the quality of your everyday work.

This course teaches learners to find, judge and verify information when text, images, audio and video can all be generated by AI in seconds.

This Evidence-Based Decision-Making course offers a practical, structured alternative. Participants learn to combine the best available evidence from four sources: scientific research, organizational data, professional expertise, and stakeholder input.

This course turns decades of psychological research into practical tools for understanding and strengthening your self-image.

This course explores what self-esteem really is, where it comes from, and how it affects performance, relationships, and wellbeing at work and beyond

Develop the judgment and critical-thinking skills needed to use AI confidently without handing over responsibility for important workplace decisions.
This practical online course explores the strengths and limitations of AI, how to verify AI-generated output, avoid automation bias and over-reliance, and combine AI insights with human experience, context and ethical reasoning.
Ideal for: Supervisors, managers, engineers, coordinators and professionals who use or rely on AI-generated information at work.
Delivery: Self-paced online training
Prerequisites: No technical background required
Certificate: Certificate of Completion