AI Productivity with ChatGPT

Course Overview

This practical course shows you how to use ChatGPT to save time and improve the quality of your everyday work. You will learn how ChatGPT works, how to write clear prompts that get useful results, and how to apply it to common workplace tasks such as emails, meeting minutes, reports, spreadsheets and translation.

The course also covers how to use AI safely and responsibly, including protecting sensitive information and checking AI output before you rely on it. Each module includes ready-to-use example prompts, and three hands-on exercises help you put what you learn into practice straight away. No technical background or prior experience with AI is needed. All you need is access to ChatGPT.

Learning Outcomes

By the end of this course, you will be able to:

1. Explain what ChatGPT is, how it generates answers, and where its strengths and limitations lie.
2. Write clear, structured prompts using the CRAFT framework (Context, Role, Action, Format, Tone).
3. Improve results through follow-up prompts and specific feedback.
4. Use ChatGPT to draft emails, produce meeting minutes, write reports, build spreadsheet formulas and translate workplace content.
5. Set up custom instructions and build a personal library of reusable prompt templates.
6. Identify which information must never be shared with AI tools, and apply a simple checklist to verify AI output.
7. Build a consistent, measurable AI habit using a 30-day adoption plan.

Course Outline

Introduction

• Learning objectives
• Course roadmap

Module 1: Understanding ChatGPT

• What ChatGPT is
• How ChatGPT generates an answer
• Key terms: prompt, token, context window, hallucination, knowledge cutoff, model
• Strengths and limitations
• What the research says about AI and productivity

Module 2: Prompting Fundamentals

• The CRAFT framework for better prompts
• Before and after: a client email example
• Six techniques that level up your prompts
• The refinement loop
• Practice Exercise 1: Rewrite a Prompt

Module 3: Everyday Use Cases

• Emails and messages
• Meeting notes and minutes
• Reports and documents
• Spreadsheets and data
• Translation and multilingual work
• Practice Exercise 2: Your Top Time-Saver

Module 4: Advanced Workflows

• Custom instructions, memory and Projects
• Building your personal prompt library
• Practice Exercise 3: Build Your Toolkit

Module 5: Responsible and Secure Use

• What never to paste into ChatGPT
• Verify before you use: a 5-point check

Module 6: Making It a Habit

• Your 30-day adoption plan
• Knowledge check and answers
• Key takeaways
• Your next steps