What are customer service skills? Customer service has always been a very important aspect of every company. But the role of customer service in today’s business scenario is much more significant than just attending to customers and resolving their queries on the phone or face-to-face. Customer Service Professionals have become powerful decision makers, who can…
Soft Skills Are More Difficult To Measure Than Hard Skills In today’s workplace, soft skills are becoming more and more important. That is because soft skills can’t be taught on a resume or in an interview- they come from experience and personality. The issue is that soft skills don’t have tangible measures like hard skills…
what does adaptability and flexibility mean? Being adaptive means you can change to suit different conditions. Being flexible means you’re able to do this easily. If you are resilient, then you will be able to handle unexpected or difficult circumstances with ease and without too much trouble, often taking enjoyment in the change on a…
One way of categorising people, in terms of how they approach work, is to use a model that suggests there are three categories. The first, “Stabilisers” can work well in almost any situation and tend to maintain good performance levels regardless of the circumstances. At the other end of the spectrum we have those who…
You’ve heard it all before, networking is key. This includes networking with colleagues in your company and networking with people outside of your company. Your objective should be to meet new people as often as possible, especially at networking events or even in the cafeteria. Dress nice and always be punctual for interviews – you…
How can professional relationships help your career advancement? Professional relationships not only help you get ahead in your current role, but they also improve your chances of getting promoted. If you don’t have strong networking skills, how are you going to be able to connect with new people who can help your career? This is…
Leadership Strategies for Women Inclusive excellence is the recipe for success in today’s global climate. Organizations that make an effort to support women and address barriers to advancement will be the ones that reap the benefits of diverse teams. The key is to structure your team to value both male and female contributions. Women are…
Corporate Training Fundamentals Corporate training is integral to any business’ expansion and progress. It provides personnel with the requisite knowledge and abilities required for them to do their jobs proficiently and capably. As a result, organizations can stay ahead of rivals in the marketplace while preserving their competitive advantage. The Importance of Corporate Training Corporate…
Understanding Anger Do you have a hard time controlling your anger? Do you find yourself getting angry at the slightest provocation and sometimes without any apparent reason at all? If so, then this blog post is for you. In it, we will discuss how to control anger in various different ways that work well with…
What are assertiveness skills? Assertiveness is a behavioral trait that includes the ability to stand up for oneself, ask for what one wants in a manner appropriate to the situation, and be able to say no. Assertiveness comes in handy if you are dealing with just about any type of situation. If you go into…
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