Sensitivity Training for Employees


★★★★★ “I found this course to be very eye-opening. I never realized how many little things I do that can make someone feel uncomfortable or unwelcome. I’m going to definitely try to be more conscious of my words and actions from now on.” – Lim M.

Discount & Bonus:

For a limited time “Buy One Course Get Another One Free”. Simply contact us within 30 days of purchase to claim your free course.

Number of Users Discount
2 - 10 30%
11 - 20 40%
21 - 50 50%
51 - 100 60%
101 + 70%

Sensitivity in the Workplace: Building a Respectful and Inclusive Environment

Course Overview:

In today’s diverse workplace environment, understanding and respecting the differences among individuals is crucial. This online training program, “Sensitivity in the Workplace,” is designed to help participants gain awareness and understanding of the various dimensions of sensitivity, including cultural, racial, gender, and emotional aspects, among others.

This program offers a comprehensive understanding of the importance of sensitivity, empathy, and respect in the workplace, and equips participants with the practical skills to promote and maintain an inclusive, respectful work environment. The course covers key topics such as empathy, active listening, unconscious bias, microaggressions, and strategies for conflict resolution.

Learning Objectives

Upon completion of the course, participants will be able to:

  1. Understand and articulate the importance of sensitivity in the workplace.
  2. Identify different types of biases and microaggressions and their impact on individuals and teams.
  3. Apply active listening and empathic communication skills to foster a respectful and inclusive environment.
  4. Practice strategies for addressing and resolving conflicts that stem from insensitivity or misunderstanding.
  5. Develop an action plan to promote sensitivity and inclusivity within their own workplace.


  1. Improved understanding and empathy towards diverse colleagues, leading to better interpersonal relationships.
  2. Enhanced team cohesion and productivity due to a more respectful and inclusive environment.
  3. Reduced incidences of workplace conflicts and complaints.
  4. Greater staff morale and job satisfaction, contributing to increased retention rates.
  5. Builds a reputation as a respectful and inclusive organization, attracting quality talent.


Course Curriculum

Module 1: Introduction to Sensitivity in the Workplace

  • Understanding Sensitivity: Definition, Importance, and Types
  • The Role of Sensitivity in Diversity and Inclusion
  • The Consequences of Insensitivity: Case Studies and Discussion
  • Activity: Reflecting on Personal Experiences of Sensitivity and Insensitivity

Module 2: Dimensions of Sensitivity

  • Cultural Sensitivity: Recognizing, Appreciating, and Navigating Differences
  • Racial and Ethnic Sensitivity: Understanding and Addressing Stereotypes
  • Gender Sensitivity: Exploring Gender Dynamics, Intersectionality, and Respect
  • Emotional Sensitivity: Recognizing Emotional Boundaries and Personal Triggers
  • Age Sensitivity: Understanding Generational Differences and Similarities

Module 3: Unpacking Bias and Microaggressions

  • Unconscious Bias: Recognition, Impact, and Techniques for Overcoming
  • Stereotypes and Prejudices: How They Form and Affect Workplace Dynamics
  • Microaggressions: Identifying Subtle Forms of Discrimination and Their Impact
  • Activity: Personal Bias Assessment and Reflection

Module 4: Empathy and Active Listening as Cornerstones of Sensitivity

  • Developing Empathy: Techniques for Understanding Others’ Perspectives
  • Active Listening: Steps, Importance, and Role in Empathetic Communication
  • Empathic Communication: Strategies for Effective and Respectful Conversations
  • Activity: Role-Play Scenarios for Empathic Communication and Active Listening

Module 5: Conflict Resolution and Sensitivity

  • Understanding Conflict: Common Causes and Impact in the Workplace
  • Conflict Resolution Styles: Identifying Your Style and Its Strengths and Weaknesses
  • Effective Conflict Resolution Strategies for Sensitivity-Related Issues
  • Activity: Conflict Resolution Role-Play and Discussion

Module 6: Creating an Inclusive and Respectful Workplace

  • Fostering a Culture of Respect: Steps, Strategies, and Benefits
  • Promoting Inclusivity: Policies, Practices, and Behavior Change
  • Developing a Personal Action Plan for Sensitivity in the Workplace
  • Activity: Drafting Your Action Plan

Module 7: Understanding Disability and Sensitivity

  • Disability Awareness: Myths, Facts, and The Role of Sensitivity
  • Workplace Accommodations: Best Practices for Inclusivity
  • Disability Etiquette: Respectful Interaction and Communication
  • Activity: Case Study Analysis on Disability Inclusion

Module 8: Sensitivity in Communication and Feedback

  • The Role of Sensitivity in Effective Communication
  • Constructive Feedback: Principles and Practices
  • Dealing with Difficult Conversations Sensitively
  • Activity: Role-Play Scenarios for Giving and Receiving Feedback

Module 9: Navigating Difficult Situations with Sensitivity

  • Responding to Insensitivity in the Workplace: Strategies and Techniques
  • Addressing Discrimination and Harassment: Steps and Procedures
  • Bystander Intervention: Role and Techniques
  • Activity: Scenario Analysis and Strategy Development

Module 10: Maintaining Sensitivity in a Virtual Workplace

  • The Challenges and Opportunities of Virtual Communication
  • Building an Inclusive and Sensitive Virtual Workplace Culture
  • Virtual Meeting Etiquette: Respectful and Inclusive Practices
  • Activity: Developing Guidelines for Respectful Virtual Communication

Each module will incorporate interactive activities, real-world examples, case studies, and assessments to ensure participants can apply the concepts to their own workplace contexts. The course is designed to be both informative and engaging, encouraging open discussion and shared learning.

Why Sensitivity Training For Employees?

In our fast-paced, ever-changing world, it’s more important than ever for workplaces to provide sensitivity training for their employees. Whether it’s learning how to communicate with those of different cultures or better understanding the needs of customers with disabilities, sensitivity training can help create a more inclusive and welcoming environment for everyone.

At its best, sensitivity training can help employees feel more comfortable in their work environment and better equipped to deal with the diverse range of people they encounter on a daily basis. It can also help to reduce incidents of discrimination, harassment, and conflict in the workplace.

However, sensitivity training is not without its critics. Some argue that it can be ineffective, or even counterproductive, if not properly designed and implemented. Others argue that it’s simply a way for companies to avoid liability for discriminatory or harassing behavior.

Whether you’re a fan of sensitivity training or not, there’s no denying that it can be a valuable tool in creating a more inclusive workplace. If your company is considering implementing a sensitivity training program, here are a few things to keep in mind:

Sensitivity training should be tailored to your company’s needs. There’s no one-size-fits-all approach to sensitivity training, so it’s important to design a program that meets the specific needs of your workplace.

Sensitivity training should be ongoing. A one-time training session is not enough to effect lasting change. Sensitivity training should be an ongoing process that includes regular check-ins and opportunities for employees to give feedback.


Glossary of Terms

Active Listening: The practice of fully focusing on, understanding, and responding to a speaker in a way that improves mutual understanding.

Bias: A prejudice in favor of or against one thing, person, or group compared with another, usually in a way that’s considered to be unfair.

Bystander Intervention: A social science model that predicts that individuals are more likely to intervene with the harmful situation as the number of bystanders increases.

Conflict Resolution: The process by which two or more parties engaged in a disagreement, dispute, or debate reach an agreement resolving it.

Cultural Sensitivity: Awareness and acceptance of cultural differences and understanding how these differences influence interactions and behaviors.

Disability Etiquette: Respectful communication and interaction with people who have disabilities.

Diversity: The inclusion of different types of people (such as people of different races or cultures) in a group or organization.

Emotional Sensitivity: A heightened awareness and understanding of emotions—both one’s own and others’.

Empathy: The ability to understand and share the feelings of another.

Gender Sensitivity: The ability to recognize gender issues, and act from a gender-equitable perspective.

Inclusion: The act of creating environments in which any individual or group can be and feel welcomed, respected, supported, and valued to fully participate.

Microaggressions: Brief and commonplace daily verbal, behavioral, or environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative racial slights and insults.

Racial and Ethnic Sensitivity: An understanding, acceptance, and respectful interaction with people of different racial and ethnic backgrounds.

Sensitivity: The quality of understanding other people’s feelings and problems, especially because you have experienced similar situations.

Stereotypes: A widely held but fixed and oversimplified image or idea of a particular type of person or thing.

Unconscious Bias: Social stereotypes about certain groups of people that individuals form outside their conscious awareness.

Workplace Accommodations: Modifications or adjustments to a job, employment practice, or work environment that make it possible for an individual with a disability to perform essential job functions.

Workplace Culture: The character and personality of an organization. It’s what makes an organization unique and is the sum of its values, traditions, beliefs, interactions, behaviors, and attitudes.


★★★★★  “I found this course to be very eye-opening. I never realized how many little things I do that can make someone feel uncomfortable or unwelcome. I’m going to definitely try to be more conscious of my words and actions from now on.” – Lim M.

★★★★ “This was an excellent course! It really made me think about the way I interact with people who are different from me. I’m going to make a conscious effort to be more inclusive in my workplace.” – Janine T.

★★★★★  “I thought this course was very helpful. It’s easy to get caught up in our own bubbles and not realize how we might be excluding others. This course has given me a lot to think about and I’m going to try to be more aware of my own bias.” – Alan B.