How to Deal With Difficult Customers
Limited Time Offer!
In this course you will learn how to deal with difficult people in personal and professional environments.
Dealing with Difficult People In Different Situations
In this course you will learn how to deal with difficult people in personal and professional environments. You will learn how to stop reacting to them and instead become the person who oozes confidence. You will learn how to deal with toxic people at work and at home.
We give a simple outline for dealing with angry customers. Remember, the first step is prevention, by setting clear policies for yourself to follow, you will always know what to do in difficult.
By the end of this course, you will:
– Know how to prevent difficult customer situations from happening in the first place
– Understand what causes people to act out in a difficult way
– Be confident in your ability to handle any difficult customer situation
– Have a set of strategies and techniques for dealing with difficult people
– Know how to defuse anger and aggression
– Be able to deal with negativity effectively
– Understand the psychology behind difficult behavior
– Have an action plan for putting your new skills into practice!
2. What is a difficult customer?
3. Why do people act out in a difficult way?
4. preventing difficult customer situations
5. Strategies for dealing with difficult customers
6. Dealing with anger and aggression
7. Dealing with negativity
8. The psychology behind it all – understanding why people act the way they do
9. Putting it all into practice – your action plan
10. Conclusion and next steps
The course is designed to give you the skills and knowledge necessary to deal with difficult people in different situations. It is packed with useful tips, examples and resources, and includes a downloadable workbook with extra activities.
This course is for anyone who wants to learn how to deal with difficult people. It will be especially useful for customer service employees, but the skills learned can be applied to any situation where you have to deal with people.