Building customer relationships: There are a few things that you can do in order to build strong customer relationships, even when dealing with difficult customers. First and foremost, always be professional and polite. Show that you care about their business and their satisfaction, no matter how angry or difficult they may be. Secondly, always listen…
Importance of Adaptability and Flexibility Soft Skills in the Workplace Adaptability is a must-have quality in 21st-century workers. With frequent technological innovations, diversity, and society changes, businesses require employees that are open to new ideas, flexible enough to deal with issues when things don’t go as planned, and generally able to cope under adversity. Demonstrating…
List of Soft Skills Employers Value in any Job What Are Soft Skills? To summarize, soft skills are personal qualities that allow us to relate well with others. These talents improve our personal interactions and lead to better job performance and fulfillment. Soft skills, which are interpersonal and can be used in a variety of…
How do you feel when you are in a meeting and someone asks “What did you do this week?” You scramble to think of anything that looks good, but really it was just one big blur. When was the last time that you didn’t have so much on your plate? It’s not easy to keep…
Needless to say, training in an organization is aimed at evolving existing ways and patterns of work. It is aimed at individual development, which cannot happen until there is a transfer of learning from the trainer to the trainee and the same is reflected in their work finally. But how can this learning be maximized…
Employees need to be trained on a regular basis to acquaint them with the latest developments, technologies, softwares and make them ready for unforeseen circumstances. Employee training manuals are small handbooks which are given to employees by training managers for their future reference. Employee training manual should include relevant information which would help employees enhance…
Trainers and employers need to work together when deciding on a training course based on the needs of the organisation. So, the question of whether in-house trainers or outside experts should conduct training needs to be answered. Many fortune 500 companies provide their employees with in house training centres, as well as their own university…
Employee Training Needs Analysis The question of whether or not to train is an important one. Questions concerning training need analysis, cost-effectiveness and the extent to which a given intervention will meet an organization’s goals are all central to consideration of that decision. Training needs analysis is the process of determining which training an individual,…
The success of a training program is evaluated in terms of the end result or the increase in the work ability, skill or competency in the trainee. For any training program to be successful it is very essential to follow a certain process. The basic process as illustrated in the figure below consists of four…
Training and Development: The Essential HR Function for Small and Medium-Sized Businesses (SMBs) The success of any organization, large or small, rests heavily on the skills, knowledge, and performance of its employees. This is particularly true for small and medium-sized businesses (SMBs), where each team member’s contributions significantly impact the overall company’s performance. One of…
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