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Soft Skills Training for Call Center

$47.00

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In this course, you will learn about the importance of soft skills for success in a call center environment.

Number of Users Discount
2 - 10 30%
11 - 20 40%
21 - 50 50%
51 - 100 60%
101 + 70%

Online Soft Skills Training for Call Center

Course Overview:

The Online Soft Skills Training for Call Center course is designed to help call center employees learn the essential soft skills needed to be successful in their jobs. The course includes six modules, each of which covers a different topic. The modules are:

Module 1: Introduction to Soft Skills

In this module, you will learn about the importance of soft skills and how they can help you in your job. You will also learn about the different types of soft skills and how to use them effectively.

Module 2: Communication Skills

This module will teach you the basics of communication, including active listening, speaking, and writing. You will also learn about nonverbal communication and how to use it effectively.

Module 3: Interpersonal Skills

In this module, you will learn about the importance of interpersonal skills and how to use them effectively. You will also learn about different types of interpersonal skills, such as teamwork, conflict resolution, and customer service.

Module 4: Problem-Solving Skills

This module will teach you how to identify and solve problems using critical thinking and creative problem-solving techniques. You will also learn about different types of problem-solving strategies and when to use them.

Module 5: Time Management Skills

In this module, you will learn about the importance of time management and how to use it effectively. You will also learn about different time management techniques, such as goal setting, prioritization, and task scheduling.

Module 6: Stress Management Skills

This module will teach you how to identify and manage stress using different techniques. You will also learn about the different types of stress and how to cope with them effectively.


Learning Objectives:

After completing this course, you will be able to:

• Understand the importance of soft skills and how they can help you in your job

• Identify the different types of soft skills and when to use them effectively

• Communicate effectively using active listening, speaking, and writing skills

• Use nonverbal communication effectively

• Develop strong interpersonal skills, such as teamwork, conflict resolution, and customer service

• Solve problems using critical thinking and creative problem-solving techniques

• Manage time effectively using goal setting, prioritization, and task scheduling techniques

• Reduce stress using different stress management techniques

 


 

Course Length:

This course is self-paced and can be completed in hours or weeks depending on your schedule.

Delivery Method:

This course is delivered entirely online.

Prerequisites:

There are no prerequisites for this course.

By the end of this course, you will have the skills and knowledge necessary to effectively use soft skills in your job. This course is self-paced and can be completed at your own pace. It is recommended that you complete all modules within two weeks. After completing this course, you will be able to download a certificate of completion.


Recent Students’ Reviews:

★★★★★ “This course was very helpful. I learned a lot about different soft skills and how to use them effectively. I would recommend this course to anyone who wants to learn more about soft skills.” – Sarah D.

★★★★ “I found this course to be very informative. It taught me a lot about different types of soft skills and how to use them effectively. I would recommend this course to anyone who is looking to improve their soft skills.” – Matt C.

★★★★★ “This course was extremely helpful. I learned a lot about different soft skills and how to use them effectively. I would highly recommend this course to anyone who wants to improve their soft skills.” – Brian Z.