Influential Communication

Influential communication skills for management & leadership:

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Course Overview:

This course is designed to help you understand and improve your communication skills as a manager or leader. Through interactive activities and discussions, you will explore different aspects of effective communication, including active listening, nonverbal communication, assertiveness, and giving and receiving feedback.

By the end of the course, you will be better equipped to communicate effectively with your team, clients, or customers, and to create a positive and productive work environment.

 

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Course Objectives:

– Understand the role of communication in management and leadership

– Learn active listening skills to improve communication with others

– Understand the importance of nonverbal communication in the workplace

– Develop assertiveness skills to communicate effectively and confidently

 

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Course Outline:

– Module 1: Introduction to Communication in Management and Leadership

– Module 2: Active Listening Skills

– Module 3: Nonverbal Communication in the Workplace

– Module 4: Assertiveness Skills for Effective Communication

– Module 5: Giving and Receiving Feedback

– Module 6: Course review and final thoughts

 

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Frequently Asked Questions:

Q: Is this course right for me?

A: This course is designed for managers and leaders who want to improve their communication skills. If you find yourself struggling to communicate effectively with your team or clients, or if you simply want to brush up on your communication skills, this course is for you.

Q: What will I learn in this course?

A: You will learn the basics of effective communication, including active listening, nonverbal communication, assertiveness, and giving and receiving feedback. By the end of the course, you will be better equipped to communicate effectively in the workplace.

Q: How long will this course take to complete?

A: This course can be completed at your own pace, but we recommend allowing for 2-3 hours of study time per week.

Q: Do I need any prior knowledge or experience to take this course?

A: No, this course is designed for people with little to no prior knowledge of communication skills. However, if you have some experience in this area, you may find the course material easier to understand.

 

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Sneak Peak:

When it comes to communication in the business world, there are certain skills that are considered essential for managers and leaders. After all, effective communication is key to maintaining good relationships with employees, clients, shareholders, and other important stakeholders.

Some of the most influential communication skills for management and leadership include:

1. Active Listening

Active listening is a key communication skill for managers and leaders. It involves not only hearing what the other person is saying, but also taking the time to understand their message. This can be done by restating what the other person has said, asking questions, and providing feedback.

2. Emotional Intelligence

Emotional intelligence is another important communication skill for management and leadership. This involves being able to understand and manage your own emotions, as well as the emotions of others. Emotional intelligence can help you better navigate difficult conversations, resolve conflicts, and build strong relationships.

3. clear and Concise Writing

Clear and concise writing is essential for effective business communication. When writing emails, memos, or other business documents, it’s important to be clear and to the point. Avoid using jargon or technical language that might not be understood by everyone.

4. Public Speaking

Public speaking is another essential communication skill for management and leadership. This involves being able to deliver presentations and speeches in a clear and concise manner. If you’re not comfortable speaking in front of a large group, there are many resources available to help you improve your public speaking skills.

5. Conflict Resolution

Conflict resolution is a vital communication skill for management and leadership. This involves being able to effectively manage and resolve conflicts that may arise within the workplace. When conflict does occur, it’s important to handle it in a constructive and professional manner.

While there are many different communication skills that are essential for management and leadership, these are five of the most influential. By developing and honing these skills, you can become a more effective communicator and leader within your organization.

 

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Glossary:

– Active Listening: A key communication skill that involves not only hearing what the other person is saying, but also taking the time to understand their message.

– Emotional Intelligence: The ability to understand and manage your own emotions, as well as the emotions of others.

– Clear and Concise Writing: Writing that is free of jargon and easy to understand.

– Public Speaking: The ability to deliver presentations and speeches in a clear and concise manner.

– Conflict Resolution: The ability to effectively manage and resolve conflicts that may arise within the workplace.

 

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Course Reviews:

★★★★★ “The class was very helpful in providing techniques that I can use on a daily basis to improve my communication skills, both professionally and personally. The instructor was engaging and provided several real-world examples to illustrate the concepts.” Daniel Lopez – Sales Manager

★★★★★ “This course helped me understand the different aspects of communication and how important they are in achieving success. I learned a lot about body language, active listening, and other important skills that I can use in my career.” Dave O’Brien – VP Financial Services

★★★★ “The course was very informative and the instructor was great. I learned a lot about communication styles and how to better communicate with others. I would recommend this course to anyone who wants to improve their communication skills.” Liz Miller – HR Manager

 

 

 

 

 

 

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