Training On Communication Skills

Communication Skills Training

Overview:

Communication is key in any workplace. Good communication can help to build relationships, resolve conflict, and create a positive work environment. There are many different communication styles, and it is important to be able to adapt your style to the situation.

Good communication skills can help you build strong working relationships, resolve conflicts and reach common goals. This training will provide you with the tools you need to effectively communicate with your co-workers, customers and clients.

 

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Outline:

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1. Listening Skills

– Active listening vs. passive listening

– The importance of nonverbal cues

– Barriers to effective listening

2. Types of Communication

– Verbal vs. nonverbal communication

– Written vs. oral communication

3. Strategies for Better Communication in the Workplace

– Communicating with people from different backgrounds

– Communicating in difficult situations

– Managing stress and emotions in the workplace

4. Action Plan

– Developing a plan of action to improve communication skills in the workplace.

– Putting the plan into action.

5. Resources

– Books, websites and other resources to help with communication skills development.

 

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Objectives:

– Learn how to listen actively and effectively

– Understand the different ways people communicate

– Develop strategies for better communication in the workplace

– Create an action plan to improve communication skills

 

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Audience:

– Employees who want to improve their communication skills in the workplace.

Duration:

– 2 hours

 

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Recent Reviews:

 

★★★★★  “This was a great course! I learned a lot about communication and how to better communicate with my co-workers. I would recommend this course to anyone who wants to improve their communication skills.” – Sarah, Customer Service Representative

★★★★ “I found this course to be very helpful. It gave me a better understanding of the different types of communication and how to manage difficult situations.” – John, Sales Manager

 

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Glossary:

 

– Active Listening: Listening with the intention of understanding the speaker’s message.

– Passive Listening: Listening without trying to understand the speaker’s message.

– Verbal Communication: Communication that is done using words, either spoken or written.

– Nonverbal Communication: Communication that is done without using words, such as body language or facial expressions.

– Written Communication: Communication that is done using written words, such as in a memo or email.

– Oral Communication: Communication that is done using spoken words, such as in a meeting or conversation.

– Conflict: A disagreement between two or more people.

– Emotion: A feeling, such as happiness, sadness, anger, or fear.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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