How I Deal with a Difficult Customer

How I Deal with a Difficult Customer Workshop Materials and eLearning Content Bundle for Trainers

This workshop materials and eLearning content bundle includes everything you need to train your team on how to deal with a difficult customer. The bundle includes:

– A step-by-step training guide with detailed instructions on how to conduct the workshop

– PowerPoint slides for leading the workshop

– An animated eLearning course on the same topic

The training guide covers the following topics:

– Understanding what a difficult customer is

– Identifying the signs of a difficult customer

– Dealing with common difficult customer behaviours

– Responding effectively to difficult customers

– Managing your own emotions when dealing with a difficult customer

– Tips and strategies for diffusing difficult situations

– Real life examples of dealing with a difficult customer

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